Locked Out

Problem: You are locked out of the application.

Cause: Incorrectly entering your password 5 times will cause a user to be locked out of the application; this is stated in the user interface after a failed attempt.

Warning: The "Forgot Password? Reset it Here" functionality does not work if you are locked out; it does if used before being locked out (after 5 incorrect login attempts).

Solution:

1. Contact your organization's rBudget Administrator.
2. Submit a support ticket.

Organization Administrator:

1. Go to Organization Admin Users.
2. Check the "Is Locked Out" box on the toolbar.
3. Select user.
4. Click "Edit" on the toolbar or right click select from the menu.
5. Uncheck the "Is Locked Out" box and click "Save" on the toolbar or right click select from the menu.
6. Reselect user and "Edit Password" if needed.
7. Send new password to user.

After logging in, users can reset their password using the "Preferences" link on the top-right header menu.